Creating a voice communication technology disaster recovery plan -- one that responds to and eventually recovers the systems and/or network services -- can be a straightforward process.

The keys to a successful plan are to: 

  • Understand the risks to the voice infrastructure
  • Collaborate with vendors and network service providers as much as possible
  • Define step-by-step procedures for response and recovery
  • Validate these actions through exercising
  • And keep the plan and its various components up to date

About the creator of the template: 

Paul Kirvan, CISA, CSSP, FBCI, CBCP, has more than 20 years experience in business continuity management as a consultant, author and educator. He has been directly involved with dozens of IT/telecom consulting and audit engagements ranging from governance program development, program exercising, execution and maintenance, and RFP preparation and response.