How does an incident management system differ from an emergency notification system? Can you compare the two in...
By submitting your personal information, you agree that TechTarget and its partners may contact you regarding relevant content, products and special offers.
terms of the specific services they offer as well as the cost?
An incident management system addresses how an organization responds to an unplanned event from the moment the event occurs and is detected to when established operational procedures to manage the event (e.g., business continuity (BC) plans) can be put into service. An emergency notification system is a communications component of an incident management system (and can support the entire BC system as well). It disseminates information about the incident to designated parties, such as employees, company management, emergency teams, first responders and other stakeholders. It can also capture response data, such as "I'm here and safe" messages from respondents.
An automated incident management system/capability is usually part of a larger automated business continuity system and helps support and coordinate the initial response activities that deal with an event. It is not generally a standalone system. By contrast, emergency notification systems may be either standalone systems or integral parts of a business continuity system. They can be hardware-based on-site systems or cloud-based services.
Costs for business continuity software systems range from about $100 to well over $100,000. Costs for emergency notification systems range from under $500/month to several thousand dollars per month for a cloud-based managed services arrangement. Standalone systems range from about $2,000 to about $75,000, based on configurations.
Dig Deeper on Disaster recovery planning - management
Related Q&A from Paul Kirvan
When taking a hybrid disaster recovery approach -- using public and private components -- it's important to understand your requirements, assets and ...continue reading
If you're considering software-defined networking in your disaster recovery platform, define your DR requirements first. SDN can help support data ...continue reading
A call tree can be an important piece of disaster recovery planning. Follow these steps for call tree design and execution to ensure your company is ...continue reading
Have a question for an expert?
Please add a title for your question
Get answers from a TechTarget expert on whatever's puzzling you.